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Customer Support Manager

70,000–₽150,000 per month, net
Payment schedule
twice a month
Employment type
full-time
Work experience
3–6 years
Work schedule
5/2
Working hours
8
Work format
remote
Important
  • This role involves constant communication with users in Russian, English, and Thai
  • For us, it is important not only to respond quickly, but also to bring each request to a clear result
  • The role requires a high level of responsibility, attention to detail, and discipline in case handling
  • We are looking for a full-time team member with full involvement during working hours
  • Combining this role with another job, personal projects, freelance work, side jobs, or studies during working hours will not work
  • The role may be remote or in another agreed format, depending on the final working model
  • Agencies and freelancers, please do not apply
About the Company
We are building a startup in Phuket, Thailand, and developing our own product — MiOON.
MiOON is an online platform for listing and searching commercial real estate, ready businesses, and land plots.
For us, it is important not just to collect listings on a website, but to create a service that is convenient for both sides of the market — those who are searching and those who are listing.
We are currently looking for a Customer Support Manager who will help us build clear, strong, and high-quality communication with users.
What you will do
  • Handle incoming user inquiries in Russian, English, and Thai
  • Answer user questions about properties, listings, statuses, placement, and how the platform works
  • Explain how listing placement, verification, publication, and listing support work
  • Support each request through to a result, not just give a formal reply
  • Record the status, next step, and outcome of each case in CRM / helpdesk
  • Ensure that cases are not lost between shifts, departments, or responsible team members
  • Correctly transfer cases to related teams: moderation, operations, technical team, and field staff
  • Identify recurring issues, complaints, and weak points in the product or process
  • Maintain a high standard of communication: calm, polite, accurate, and to the point
  • Focus not only on response speed, but also on quality, order, and result
What is important for us
  • Fluent, confident, and accurate written Russian with no spelling or meaning errors
  • English at C1–C2 level: confident written and spoken communication
  • Experience in customer support, customer service, operations, marketplaces, e-commerce, proptech, or related areas will be an advantage
  • Ability to communicate in writing calmly, correctly, structurally, and to the point
  • Ability to work in a structured system: record statuses, meet deadlines, keep cases organized, and not lose details
  • High attention to detail and accuracy in handling requests
  • Ability to quickly understand the core of an issue and bring a case to a result or to correct escalation
Will be an advantage
  • Experience with CRM and helpdesk systems
  • Experience working in an international environment
  • Experience supporting both sides of a marketplace: clients and partners / owners / sellers
  • Experience handling complaints and conflict cases
  • Understanding of how online platforms, marketplaces, and service products work
  • Spoken and written Thai language
  • Understanding of Thai mentality and local communication specifics
What we offer
  • Full-time employment
  • 5/2 work schedule
  • Full working day
  • Salary: from 70,000 to 150,000 RUB depending on schedule and type of employment
  • Stable salary payments twice a month
  • Opportunity to grow with the project into a strong operational or managerial role
  • Work in an ambitious international project with a clear growth path
  • Opportunity to influence not only support quality, but also the development of the service as a whole
Who we are definitely not looking for
  • People who are looking for a temporary job just to get by for some time
  • People who plan to combine this role with other projects during working hours
  • People who cannot meet deadlines or work in a structured system
  • People who communicate well but do not bring tasks to a result
  • People who lose cases, forget to record statuses, and do not like order in their work
  • People who make promises to clients without approval
  • People who are not ready to take responsibility for the quality of their work
  • Negative-minded people who are used to looking for someone to blame instead of solving the issue
  • People who are not comfortable with a high service standard, discipline, and attention to detail
Apply